Kansas City, Missouri

Brand Manager

SHS is looking for a Brand Manager in Kansas City. The Brand Manager is the day-to-day team contact with clients and is also the key contact for others in the agency when dealing with the client’s business. The Brand Manager is responsible for learning the client’s business and educating the team on what makes the client successful. The Brand Manager is successful when the client relationship is strong and the team supporting the client is equally strong. The Brand Manager understands and fully utilizes all established SHS processes in accomplishing the projects under her or his direction. The Brand Manager has strong written, verbal and presentation skills, and is impeccable when it comes to organization and attention to detail.




  • Maintain and build client relationships on day-to-day levels
  • Collaborate with creative team members for design and thought leadership
  • Collaborate with project managers on production timelines and project details
  • Share client feedback and utilize all pertinent agency functions to develop solutions to feedback
  • Proactively bring client solutions/thinking to forward client business
  • Be a go-to agency partner for the client — a vital part of their team
  • Spend 2-3 days per week on-site at client’s office



  • Possess superior knowledge and understanding of client’s business
  • Understand the industry competitive environment
  • Restaurant and/or menu strategy expertise a plus



  • Communicate with the client and team in an efficient, effective and collaborative manner
  • Review work based on proper product mentions, client mandatories, brand standards, production specs, legal requirements or other details
  • Be the point person for questions on strategy, billing, project status and any and all details important to the team and to the client
  • Possess impeccable attention to detail and organizational skills



  • Four to five years of experience in account/brand management in an agency setting
  • Bachelor’s degree required; marketing preferred
  • Menu or other restaurant category experience preferred

Strength of the ideal candidate


  • The ability to learn quickly is key
  • Attention to detail and organization must be impeccable
  • Must be a good verbal communicator and presenter
  • Must be positive, proactive, professional and polished
  • Must be an excellent listener and a solid business writer
  • Must be cool, calm, collected and collaborative
  • Plays well with others and is wickedly smart
  • Enjoys a fast-paced creative environment

HR Stuff


  • Salary commensurate with experience; 401k plan with employer matching
  • Great health insurance plans, wellness incentives and many other fun perks

SHS is an equal opportunity employer, of course

— 07.18.17 —

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